Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to ratunida.com and to the quizzes, forms, products, services, programs, workshops, digital downloads, books, newsletters, discovery-call bookings and communications offered through or connected with this website.

The legal owner is Nida Farihah Hisni, a sole trader trading as Ratu Nida Farihah.

2. Privacy commitment

Some people who use this website may be engaging with content relating to trauma, identity, wellbeing, relationships, boundaries, culture or lived experience. Personal information shared in that context will be handled respectfully and only for legitimate business purposes.

No online system can be promised to be absolutely secure or confidential, but reasonable care is taken to protect personal information and limit access to people and providers who need it.

3. Information collected

Depending on how you use the website, information collected may include your name, email address, telephone number, postal or billing address, booking information, enquiry information, coaching application information, quiz answers, quiz scores, quiz result categories, purchase and transaction information, payment status, testimonials or feedback you voluntarily provide, marketing preferences, and communications with the business.

Technical information may also be collected, including device information, browser information, IP address, website usage information, cookies and analytics data.

Full payment-card details are generally processed by Stripe and are not intended to be stored directly by the business.

4. Sensitive information

You may voluntarily disclose information relating to emotional wellbeing, trauma experiences, relationships, cultural identity, migration experiences, domestic, family or sexual violence, personal health or psychological experiences.

Please only provide information you are comfortable sharing. Sensitive information is collected only where reasonably necessary and with consent, or where otherwise permitted or required by law. Quiz responses are not medical records.

5. Self-Abandonment Scale quiz

The Self-Abandonment Scale collects answers that are used to calculate or generate reflective results. If you provide your email address or other contact details, your quiz responses may be connected with that information.

The quiz is educational and reflective only. It does not diagnose a condition and does not create a therapist-client, psychologist-client, doctor-patient or other healthcare relationship.

Aggregated or de-identified information may be used to improve the quiz, content and services. Identifiable quiz information is not sold.

6. How information is collected and used

Information may be collected through website forms, quiz forms, email subscriptions, purchases, bookings, discovery calls, coaching applications, direct emails, telephone or video conversations, cookies, analytics tools, third-party integrations, social media interactions and event registrations.

Information may be used to provide quiz results, respond to enquiries, deliver coaching, workshops, consulting and speaking services, fulfil purchases, process payments, manage bookings, provide digital downloads, deliver newsletters, send service communications, improve services and website performance, maintain records, prevent fraud and misuse, comply with legal and tax obligations, manage complaints or disputes, and protect rights and safety.

7. Direct marketing, cookies and analytics

Constant Contact may be used to send newsletters and promotional communications. You can unsubscribe using the link in an email. Transactional or service-related messages may still be sent where necessary.

The website may use essential cookies and analytics cookies, including Google Analytics, to understand traffic, usage patterns, browser and device information, and approximate location information. You can manage cookies through your browser settings.

8. Third-party providers and overseas disclosure

Personal information may be processed or stored by third-party providers, including Google Analytics, Constant Contact, Stripe, Calendly, website hosting providers, email and cloud-storage providers, professional advisers, and contractors who require access for legitimate business purposes.

These providers handle data under their own privacy terms. Information may be processed or stored outside Australia, depending on the provider's infrastructure.

Personal information may also be disclosed with consent, to deliver requested services, to comply with law, in connection with suspected fraud or security incidents, to prevent a serious threat to health or safety where legally permitted, in connection with a business transfer, or to enforce legal rights. Personal information is not sold.

9. Security and retention

Reasonable safeguards may include access controls, secure service providers, password protection, software and platform security, and limiting access to people who need it. No online system can be guaranteed completely secure.

Information is retained only for as long as reasonably necessary for the purpose it was collected, service delivery, legal and tax obligations, accounting, dispute resolution, fraud prevention, and legitimate business records. It may then be deleted, anonymised or securely destroyed where practicable.

10. Access, correction and privacy rights

You may request access to, correction of, deletion of where legally available, withdrawal of consent for, or marketing opt-out in relation to your personal information. Identity may need to be verified before a request can be processed.

People in some jurisdictions, including New Zealand or Indonesia, may have additional privacy rights under local laws. Valid privacy requests will be considered according to applicable law.

11. Children, external links and complaints

The website, quiz and services are intended for adults aged 18 and over. The business does not knowingly seek to collect personal information from children.

The website may link to third-party websites. The business is not responsible for their privacy practices.

Privacy complaints should be sent to info@ratunida.com with enough detail to investigate. The business will review and respond within a reasonable period. Unresolved Australian privacy concerns may be referred to the Office of the Australian Information Commissioner where applicable.

12. Contact details